City Auto Glass

Alexa Edited 2 months ago

Wouldn't even give one star, more damage than when I needed a windshield the first time, from making two claims ti my insurance, to the first windshield being broken, the not being sealed properly once installed, leaking, along with installation damage, managers not getting back to you, then you finally go back in because of a leak amd they damage your vehicle even more, then swap out your wiper blades thinking you wouldn't notice, and you ended up being a cash customer because it was cheaper then to fo through insurance! completely careless, no manager on site. Horrendous. Not happy to say the least... im furious 😠 😡

Lewis Virgin a year ago

Very poorly run company. Schedule 4 hour afternoon window for windshield repair. Then I receive a text/voicemail from the tech that they can't work the schedule or not available. Three times for that. Now that I need the windshield replaced, the tech leaves voicemail that he will be to busy to work the schedule that I have been given 12 to 4 again. They clearly don't want the job for whatever reason; to long, to complicated (Lincoln Navigator) and not worth the reimbursement I assume. Why not tell me to go somewhere else, which of course I have to do now.

Travis Boser a year ago

This review is after their acquisition by Safelite. Contacted them for a very minor chip repair. Was great to get in very quickly in person but they automatically assumed someone would be coming out to my home. Regardless, I got in for the repairs which only took 15 minutes. I was thoroughly impressed by the speed! However, it cost $175 ($169/hr labor) for that 15 minutes and the chip was still visible and a larger crack spreading from that chip was now visible as well. It looks "sealed" from the outside, but the blemish is still quite apparent. I'm not sure if I had unrealistic expectations that this would eliminate the chip and make it look good as new, but the price made me balk a fair amount. I do have to say that everyone was incredibly nice and professional, though! I'll update the review if the chip stays sealed or if it spreads further.

nikkiann 2 years ago

I recently had my drivers side window smashed out and my car got vandalized. I had never experienced anything like it. I learned that my full coverage insurance had a glass deductible of $1,000 so I would have to pay for the damage completely out of pocket. I called roughly 8 different places around the Duluth Area and received quotes from all of them. City Auto was the cheapest option. Their Call Representative (Rose) was an all star. She called my insurance company. She asked me a lot of questions and she got me in as soon as possible! When I went to drop my car off they are centrally located right by a caribou coffee. I got there and immediately they pulled my car into the shop. Replacement took around 40 minutes in which I sat outside on their bench and soaked in the sun. Staff was friendly, polite and knowledgeable. Definitely 10/10 service and highly recommend.

Scott Pederson 4 years ago

Had the moonroof replaced on my 2012 traverse after it spontaneously shattered. I found a good piece of glass on eBay and provided it to City Auto Glass, they installed the glass at an excellent price and did good work. Would recommend to family and friends.